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Tip of the week: Don't have an answer - ask instead



Reason: Unfortunately, we don’t always have all the answers to candidate questions, including when it comes to diversity, inclusion, equity, and belonging.


Candidates will see through empty or disingenuous responses, or if they don’t, will become disappointed when they discover it once they are hired. It will leave them with a sense that the organization doesn’t actually care.


If you don’t have an answer (which is common), rather than muddle through, ask instead. “That is a great question. We are working on a program for that now. What ideas do you have? What would you like to see in a program like that?”


By asking, you give the candidate an honest answer while engaging them to be part of the solution. It also conveys the message that their voice matters and will be included in the DEI journey.


Missed a tip? They can all be found here.


#NoBias #CandidateExperience #HiringProcess #CommunicationIsKey


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